General Ticket Information

Online ticket sales end 30 minutes before the start of each show, and tickets must be purchased at the box office.

All credit and debit card transactions made to the City of Pleasanton will be charged a 2.5% convenience fee.

Payments made by cash and checks will not be charged a convenience fee.

To purchase tickets with cash or check, visit the Firehouse Box Office. The Box Office is open two hours before any ticketed performance. Patrons may also pay with cash or check at the Pleasanton Library Recreation Services Counter. The Recreation Services Counter is open Mondays & Thursdays 10 AM – 6 PM, Tuesdays & Wednesdays 1 – 6 PM, and Fridays 9 AM – 5 PM.

All tickets include a $3 processing fee.

Regardless of age, everyone, including children, MUST have their own ticket to enter the theater.

All ticket sales are final. Refunds or exchanges only if the show is canceled.

15% discount for purchases of 10 or more tickets for most shows. Some exclusions apply. Contact the box office at 925-931-4848 for more information.

PAPERLESS TICKETING

The Firehouse Arts Center has moved to e-tickets and will no longer have physical tickets or a will-call list. This change helps conserve City resources and streamline your theater experience.

When you arrive at the theater, please be ready to show one (1) of the following:

      Your e-ticket on your phone

      A copy of your e-ticket printed from home

      Your purchase confirmation email or receipt (on your phone or printed)

How to Access Your E-Ticket:

After purchasing your tickets online or by phone, you’ll receive an email from VBO Tickets. Look for a subject line: Order Confirmation.

You have several options to retrieve your tickets:

• Open the email and show your ticket on your phone,

• Tap “View Tickets” or “Download PDF” to print it at home,

• Add tickets to your digital wallet,

• Email tickets to a friend, if you have purchased for another person, or

• Share your tickets via WhatsApp

We are here to help. If you’re unable to locate your ticket before the show, please contact the box office for assistance. The box office opens 2 hours before each show and can be reached by phone at 925-931-4848. You can also contact the Recreation Office Monday–Friday, 8 AM – 5 PM, at 925-931-5340.